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How much time do you make your customers wait?

According to THIS ARTICLE from The Telegraph.

Over the course of a year, the average Brit has to wait in for tradesmen for an average of six hours and three minutes.

That’s an overall average of 366 hours (15 days) waiting for workmen to arrive over your life.

That’s not the worst bit - some are left waiting even longer as 82 per cent said a contractor turned up late, while more than a third said they arrived on a completely different day to what was agreed.

The research of 3,000 Brits, carried out by TrustMark, also found that 60 per cent even said they have spent an entire day waiting in for a tradesman who failed to show up at all.

Roman Russocki, Chief Executive of TrustMark said: “Many businesses aren’t able to give specific times of arrival for tradesman, so instead you are normally only given a vague window.

”But this can be a nightmare for homeowners who have work and other responsibilities as they have to spend ages waiting for tradesmen to arrive, sometimes to do a job that’s only a few minutes long.

”To make it worse, it seems that some turn up on a different day or even fail to turn up at all, which leaves homeowners having to wait around for two days, just for a single job.

”Choosing the right tradesmen can really help reduce the chances of this happening.”

Plumbers have been named as the worst for keeping people waiting, with Brits having to wait an average of 59 minutes into an allocated ‘window’ before they turn up for a job.

Heating engineers leave people waiting around for an average of 58 minutes, followed by builders who show up after 55 minutes.

Electricians arrive 54 minutes after the estimated arrival time, while aerial or satellite engineers turn up after 53 minutes.

Conservatory erectors, tillers and tree surgeons keep their customers waiting for 25 minutes while workmen due to fix security systems and gardeners arrive after 26 minutes.

But bedroom fitters are the most reliable tradesman, leaving people waiting for an average of just 23 minutes.

Tradesmen most likely to keep you waiting

1.Plumbers 59 minutes

2.Heating engineer 58 minutes

3.Builder 55 minutes

4.Electrician 54 minutes

5.Aerial/satellite engineer 53 minutes

Tradesmen least likely to keep you waiting

1.Bedroom fitter 23 minutes

2.Conservatory erector 25 minutes

3.Tiller 25 minutes

4.Tree surgeon 25 minutes

5.Security engineer and garden landscaper 26 minutes

Let me know your thoughts on this.

Have you ever been kept waiting by a customer? If so are there certain types of customers that tend to keep you waiting more than the rest? Tell us your thoughts here.